Skip the counter crowd.
A QR queue lets customers scan one code to join for a prescription, then wait off to the side or run an errand instead of hovering at the counter. When it is ready you tap once and their phone buzzes. No crowding, no names called across the shop.
- Scan to join
- Wait anywhere
- Text when ready
- Free to start
The prescription wait, run from one code.
A QR queue for pharmacies replaces the huddle at the counter with a single printed code. A customer scans it, adds their name, and they are in line for their prescription or advice. It works on any phone with nothing to download, and it keeps the counter clear for the person actually being served.
Because their place lives on their phone, customers do not have to stand and wait while a prescription is dispensed. They can browse the aisles, sit down, or nip to the shop next door, and a message brings them back the moment it is ready. Older customers who find standing hard are the ones who benefit most.
It is discreet by design. Nobody's name and medication is read across a busy shop, so a customer's turn is a private nudge to their phone. Walk-up customers and people collecting a repeat prescription land in one ordered list behind the counter.
Made for a calmer counter.
Scan to join
One QR opens your branded join page. Customers are in line in seconds, from their own phone, with no app to download.
Discreet by default
No names or medications called across the shop. A customer's turn is a quiet nudge to their phone, and details are cleared within 24 hours.
A text when it's ready
Tap once when the prescription is dispensed and their phone buzzes, with an opt-in text or WhatsApp. They come back right on time.
Live place and wait
Customers see how many are ahead and an honest estimate, so nobody stands at the counter guessing how long it will take.
Keeps the counter clear
People wait in the aisles or outside instead of crowding the till, so the person being served has privacy and space.
Print-ready for the counter
A branded counter card and a window poster, sized to scan on the way in, so customers can join before they reach the till.
From code to collection in minutes.
- 01
Print your code
Set up your pharmacy and print the QR. No hardware, no setup call.
- 02
Customers scan to join
They scan at the counter or door, add their name, and they are in line. Then they can wait anywhere.
- 03
Nudge them when it's ready
Tap once. Their phone buzzes, privately, and they come back to collect.
Pharmacy queue questions.
What is a QR queue for a pharmacy?
A QR queue is a waiting system customers join by scanning a QR code at your counter instead of standing in a physical line. They scan with their phone, add their name, and see their live place and wait. When their prescription is ready you notify them and their phone buzzes, so they can wait anywhere in the shop or outside.
Can customers wait while a prescription is dispensed?
Yes. Because their place is on their phone, customers do not have to stand at the counter. They can browse, sit down, or step out, and a text brings them back the moment it is ready.
Is it discreet? Do you call names out loud?
No names or medications are announced across the shop. A customer's turn is a quiet, private nudge to their own phone. Personal details are used only to manage their place and are deleted within 24 hours.
Do customers need to download an app?
No. Scanning the code opens an ordinary web page in the phone's browser. There is nothing to install and no account to create, so anyone with a phone can join.
Does it work for repeat prescriptions and collections?
Yes. Customers can join for a new prescription, advice, or a repeat collection, and all land in one ordered list behind the counter. You notify each one when their item is ready to collect.
How does it help older or less mobile customers?
They do not have to stand in a line while they wait. They can sit down or wait in comfort and come back only when their prescription is ready, which is easier and more dignified.
Where should I put the QR code?
At the counter and on the entrance door or window at eye level, with a short line like 'Scan to join the queue'. A code on the door lets customers join before they reach a busy till.
Can I manage walk-ups and collections together?
Yes. Everyone lands in one ordered list on your screen, whether they are waiting for a new prescription or collecting a repeat. You call each one privately when they are ready.
How much does a pharmacy QR queue cost?
Filaro is free to start. You can set up your pharmacy, print the code, and take your first customer today, with no hardware to buy.
Is it GDPR-friendly?
Yes. A customer's name and contact details are used only to manage their place in the queue and are deleted within 24 hours. Nothing for customers to install, no account to create.
Clear your counter with one QR code.
Set up your pharmacy, print your code, and take your first customer today. Free to start.